Air Asia Offers MY Airline Stranded Passengers 50% Discount

Following the suspension of MY Airline flights, AirAsia has joined Batik Air in offering heavily discounted tickets to the affected passengers.

Yesterday’s collapse of Malaysian low-cost carrier MYAirline has left travelers stranded and out of pocket, with nothing but a customer care email address to contact. The airline says it is suspending operations, but its problems suggest getting another flight or even a refund anytime soon is a very unlikely proposition.

AirAsia to the rescue

In the meantime where does that leave passengers, particularly those who are away from home and were expecting to return on their MYAirline flight? Fortunately, fellow low-cost carrier AirAsia announced yesterday it is extending its support to affected passengers by offering discounted fares so they can overcome the disruption to their travel plans.

AirAsia, a member of the Capital A Group, said it is offering a 50% discount on base fares exclusively to MY Airline passengers. The offer is available until November 30, 2023, and the 50% base fare is for a one-way fare excluding airport tax, MAVCOM fee, fuel surcharge and other applicable fees.

The offer was made available yesterday and applies to all MY Airline passengers with confirmed bookings to and from Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu, Kota Kinabalu-Tawau, and Don Mueang and Suvarnabhumi airports in Bangkok.

To redeem the offer affected passengers can present their confirmed MYAirline flight bookings at AirAsia Sales Counters at KL Sentral in Kuala Lumpur, Kuala Lumpur International Airport Terminal 2, Langkawi International Airport, Penang International Airport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport, Tawau Airport, Kota Kinabalu International Airport, Don Mueang International Airport and Suvarnabhumi Airport in Bangkok.

Perhaps a new job as well

Group CEO of AirAsia Aviation Group, Bo Lingham, said his airline deeply empathized with all affected MY Airline passengers and the airline’s staff, adding:

“We understand the stress and disruption this situation has caused and hope that this 50% discount will assist affected passengers in making new travel arrangements, making full use of our extensive flight network to all key destinations. Our thoughts also go out to all the dedicated staff impacted by this situation. We recognise the talent and experience of MYAirline’s staff and would like to extend a helping hand.”

In yesterday’s announcement, AirAsia said it would be pleased to consider hiring eligible and qualified people from MY Airline “who share our passion for the industry and are willing to contribute their skills and expertise to our team.” It also encouraged affected MY Airline staff to reach out and explore the possibilities of joining its All stars family.

The good news for MY Airline staff is that AirAsia operates the same aircraft they have been operating, so switching to its fellow Malaysian-based competitor would be relatively painless. MY Airline has been operating a fleet of eight Airbus A320-200s, while data shows AirAsia has 66 A320-200s, 29 A320neos, one A321-200, two A321neos and one A330-300 widebody.

As for MYAirline, it said it is working tirelessly to resume operations as quickly as possible but at this stage is unable to to commit to any timeline. In its second statement yesterday, MYAirline said that due to its deep financial constraints, it is “unable to offer the affected passengers at the airports any immediate service recovery options.”

Which is PR speak for “you are on your own,” but now there is at least something positive on the table from AirAsia while the future of MY Airline and your refund unfolds.

By Mian Saeed Ahmed Khan